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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23924 Views
  • 0 replies
  • 8 likes

April 19 no wireless service- no credit to my may bill

I got message said will not charge for the day April 19 without wireless service, however I just  received new bill today for April 25-may 24, I didn't see any credit applied to my account. it is very small amount for 1 day but should honor what Fido...

Irenechli by I'm a participant level 3
  • 1651 Views
  • 4 replies
  • 0 likes

Refer a friend credit was never received

Hi Fidoi referred my friend and I was promise $50 as a credit. This was back in November 2020 and I still have not received my credit. Each time I inquire the customer service says they are investigating. However, last week I got and email saying tha...

salma by I'm a participant level 2
  • 1620 Views
  • 3 replies
  • 0 likes

Resolved! Canada-wide calling / UNLIMITED evenings and weekends

Hi there! I am just about to upgrade my plan but a question comes to my head. The short description for this new plan says the following: Talk: Unlimited Canada min (3)Text: Unlimited (4)The full description and features for this new plan mention, am...

SDaniel by I'm a participant level 2
  • 6274 Views
  • 9 replies
  • 0 likes

Resolved! Disruption of wireless service

For what turned out to be from 10pm the day before until roughly 8pm the next day of celluar service not working to recieve a 1 day credit to my bill! Is this a joke? Needing cellular service to work, cost me a days worth of wages that pays for more ...

VitaminD by I'm a participant level 1
  • 784 Views
  • 1 replies
  • 0 likes

Didn't receive the Phone Plan fido promised

Fido 'win-back team' (That's what they call themself) called me in April offering a custom phone plan for me. I accepted the offer they gave me and they told me that they will send the sim card with the newly activated plan in it. After the call, I g...

achalaj by I'm a participant level 2
  • 958 Views
  • 2 replies
  • 0 likes