Buzzer code go straight into voicemail for no reason

[reneelmr]

Hi there, this issue has been going on for a while - my building buzzer code has been going straight into my voicemail without getting any calls on my phone. Please advise next step.

[FidoRanya]

Hey @reneelmr , 

Let's figure this out .

-Are you using the Fido Home Phone or your mobile phone?

-Do any other calls get redirected to voicemail or only when it comes to your buzzer?

-Did you notice any changes around the time that the buzzer started going straight to voicemail?

Let us know!