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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Unable to receive inbound calls

I've recently switched to Fido for my mobile services about 1 month ago and since then I have been unable to receive any inbound calls. Anyone that tries to call me says they are unable to hear a ringtone and it goes straight to voicemail. I've tried...

InderSinger by I'm a participant level 3
  • 1987 Views
  • 7 replies
  • 0 likes

Followed up x3; no resolution, nothing!

This is directed towards the 'Office of President'. I have been following up regarding an issue with a service fee for the last 2+ months. I cancelled this service months ago, but I was getting charged. I have already called and chatted with few reps...

ma168 by I'm a participant level 2
  • 815 Views
  • 3 replies
  • 0 likes

Resolved! How to change home phone voicemail settings ?

I have a Fido Phone plan taht is coming with a voicemail.Unfortunately the modem did not come with too much documentation about how to set it up.I do have two problems that I am trying to solve:- the welcome message is in French and I have no clue ho...

costicam by I'm a participant level 2
  • 1453 Views
  • 3 replies
  • 0 likes

False promises made on offer

I got a deal from fido promotions team. They offered me phone  so i took the offer and moved to fido .After few days i have seen they charged me 400$ which is absolutely absurd. I have called more than 10 times to fido customer care and i didn't get ...

dheerajkatta by I'm a participant level 2
  • 588 Views
  • 1 replies
  • 0 likes