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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Best buy sales rep lied
When I bought my phone. Best buy staff said I am financing the phone and its not a contract, separate from my plan. 1 year later phone breaks and fido charging me 330 bucks extra to break the contract I never agreed to. I asked to see my contract I s...
Resolved! Long distance Over charges
I received a bill of 1100 CAD showing international calling over charges. When I spoke to customer service they are saying my 24-month international calling promotion is expired, but I was told this is with the plan there is no expiry. I didn't even ...
Brightstar is a horrible company that will scam you
DO NOT PURCHASE DEVICE PROTECTION FROM BRIGHSTAR, IT IS A SCAM. Brightstar is one of the most horrible and inept companies I have had to deal with. While trying to acquire a replacement phone, not only did they charge a processing fee when replacemen...
Not worth it on BRIGHTSTAR
It's a scam to be in brightstar phone insurance... Not worth it... It only caused me so much stress and headache and more money. The sad part is Fido can't do anything about it even of they are affiliated with them which for me is a disappointment. I...
Resolved! Winback Call
Hi there, I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good pri...
