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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! New line not adding, can't reach customer support
I added a new line to my account online on April 3, received a confirmation number at the end of my transaction. However, it has been more than 2 business days and I haven't received any confirmation email or notification of when I can pick up my SIM...
Resolved! New Fido Phone is not so new?
Hey community. I have a small qustion for people who have received phones through Fido. What has the condition been like out of the box? I just got a new phone (Iphone) and though it is in great condition- it is not perfect condition. I took the ph...
Win Back Confusion
I recently switched back to Fido after receiving a call from the Win Back department. I mentioned to the individual that I would only switch back if I was able to set up two additional lines each with new phones. After switching back, which was a pr...
Resolved! Need help changing my voicemail langauge to english
My voicemail is set to French and since I donot understand it I can not access my messages... I need help changing the language without calling customer service as i am abroad. Thanks
Setup service fee
I recently picked up a new phone that i had ordered online with new plan. i chose the option to pickup device rather than getting it mailed to me. When I went to pickup, i was asked to provide ID and the fido person there did his thing. Gave me my ...
