Not sure where to start, but to resume everything. After I got my bill I was trying to understand why all those charges and why I had my discount on my second line removed. The agent was not patient at all and literally told me word by word " Fido can not accommodate it's customers if they move out of province " and added that it was my fault not to tell them about my life plans in advance (moving out of province) !!!! Also advised me to return the phones and go somewhere else!!!! Yes it's not a joke!!!! When I asked for a supervisor she made me wait for half and hour before hanging up on me.
Ps: I was not rude to her or anything, it was just her understanding of customer service.
I would like to know how can I make a complaint and have someone listen to the phone call and at least give that agent a coaching in customers relations.