Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Voice mail
How do I cancel the voice mail?
Resolved! Offered Payment Plan upgrade - will I have to buy a phone or get a term?
I have a 13GB BYOP phone plan. Recently, Fido offered me an upgrade to Payment Program (35 GB) for about $10 more a month. • If I were to upgrade, would I be locked into a contract term of any kind?• If I were to upgrade, could I keep my existing pho...
Suspend while overseas
Hello! I am overseas and I want to extend my account suspension for four more months starting September. Can I get someone fromFido to do it for me? Thank you.
Refund Cheque
I cancelled my internet services back in June and was left with a negative balance. I contacted chat support in July and was told the cheque would arrive in a couple weeks even though i had already waited almost a month. I contacted support again in ...
Express checkout not working
Tried ordering a new phone with plan got to the checkout and clicked the express pick-up button but wasn't able to finish the order. The continue button would not turn to yellow Any reason why?
