General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


I am not able to send texts

I have been trying to send texts for the past couple of days with no texts going through at all.  I am able to receive texts from others but not the other way around.  This problem has never happened before in the past.  I am currently using Samsung ...

lamal3 by I'm a Participant Level 1
  • 1 replies

extra long distance charge billed in my bill

My plan is fix If any loing distance call is dialled it should automatically refuse to call so disable this feature as it is not my requirement I will not pay for any extra charges  So disable these features as i will not pay and i do not require. Ot...

extra charged

I just found out a transaction on my credit card charged by fido, but I did not see that payment in my account payment history, why?

Priscilla28 by I'm a Participant Level 1
  • 1 replies

Fido credit profile linked to wrong person

This issue needs to be urgently addressed. When I visited to get phone service, the rep told me my Fido credit profile seems to be linked to wrong person with the same last name and same DOB as me. We had a similar issue when getting internet, and th...

ruemarceau by I'm a Participant Level 2
  • 3 replies