Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan. I didn't see the new plan when I logged in today. I called Fido and the rep told me the new plan isn't showing. I chatted online with a fido rep and he told me the same thing and pretty much told me I was lying because I didn't receive a confirmation e-mail. Anybody else experience this?
Hey @ziggyzow !
Welcome to the Community.
That's pretty strange, as plan changes are usually reflected right away.
Did you get to a confirmation page of any kind when you proceeded with the transaction?
Do you perhaps have a screen capture of the offer on your account (make sure to avoid sending personal information on the forum, of course)?