Exclusive offer not showing up on bill

[ziggyzow]

Accepted an "exclusive offer" on Fido website a little over a week ago to change my plan to a $45, 20gb plan.  I didn't see the new plan when I logged in today.  I called Fido and the rep told me the new plan isn't showing.  I chatted online with a fido rep and he told me the same thing and pretty much told me I was lying because I didn't receive a confirmation e-mail.  Anybody else experience this?

[FidoValerie]

Hey @ziggyzow !

Welcome to the Community.  

That's pretty strange, as plan changes are usually reflected right away. 
Did you get to a confirmation page of any kind when you proceeded with the transaction? 

Do you perhaps have a screen capture of the offer on your account (make sure to avoid sending personal information on the forum, of course)?