Data overage account holder approval

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I'm a Participant Level 1

Data overage account holder approval

How is Fido adhering to the updated Wireless Code regarding data overage?  I don't believe Fido has traditional Family or Shared plans.  How will Fido obtain my approval for any data overage on my son's mobile line?  I am the main wireless account holder.

 

Thank you.

 

 

"On shared family plans, only the wireless account holder, not just any device holder, can consent to extra data or roaming charges.

 

This should end parents' pain of a teenage son or daughter agreeing to extra data for streaming or remote use of the cellphone without regard to the cost."

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Re: Data overage account holder approval

Hey everyone, 

 

I just wanted to provide an update on this.

 

All users on the account can consent to additional charges. Good news though,the account holder can now choose which phone numbers have access to accept the $50 overage block in order to continue using data. 

 

This can be done on fido.ca directly by the account holder Smiley Here are the steps:

 

  1. Sign in to My Account. 
 
  1. From the Overview screen, select Manage who can restore data access.
  1. Click Add/Manage authorized users.
  1. Add or remove access to authorize extra charges.
  • To give a user access to authorize extra charges: Move the toggle button from No to Yes.
  • To remove access to authorized extra charges: Move the toggle button from Yes to No.

  1. Click Confirm authorized user or Remove authorized user.

You’ll see a success message letting you know that your account permissions have been updated.

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Re: Data overage account holder approval

Hello @srmontminy,

 

Welcome to the community!

 

You are correct Fido does not have family or shared plans so that clause would not apply, you as the account holder will be responsible for your account and any additional users you have on the account.

 

Its under Fido Terms of Service article 1, section c, clause 2 here.

 

 

 



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Re: Data overage account holder approval

Hello Srmontminy,

 

  Welcome to the community!

 

  While I cannot provide a direct answer to your question, you should note that the provisions in the Wireless code do not necessarily prevent all data overages on your son's line.

 

The new provision limiting data and roaming overage charges states:

 

  The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits, or authorize another user to do so. ~ taken from here.

 

  The established limits are $50 overage for data and $100 overage for roaming data within a single billing cycle. So it's possible that your son (or any other additional line users) could still accumulate overage charges -- just not greater than $50 without your consent. It's also worth noting that the cap applies on a per-account basis (see Wireless code above).

 

Hope this helps Smiley

 

Cheers


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Re: Data overage account holder approval

Hey guys,

 

Just wanted to give a small update. For now, all lines can consent to the overage charges. The account holder can reach out to us to remove this feature. 

 

This will however change very soon. 

 

Keep an eye on this thread !  



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Re: Data overage account holder approval

Hey everyone, 

 

I just wanted to provide an update on this.

 

All users on the account can consent to additional charges. Good news though,the account holder can now choose which phone numbers have access to accept the $50 overage block in order to continue using data. 

 

This can be done on fido.ca directly by the account holder Smiley Here are the steps:

 

  1. Sign in to My Account. 
 
  1. From the Overview screen, select Manage who can restore data access.
  1. Click Add/Manage authorized users.
  1. Add or remove access to authorize extra charges.
  • To give a user access to authorize extra charges: Move the toggle button from No to Yes.
  • To remove access to authorized extra charges: Move the toggle button from Yes to No.

  1. Click Confirm authorized user or Remove authorized user.

You’ll see a success message letting you know that your account permissions have been updated.



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