OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
unable to upgrade device online (validation line)
hi i'm looking to upgrade my phone but i can't do it online since i have to call a validation line...i've called numerous times and i've waited at least 30 mins each time and nothing...is there any other way to do thiS? how come i can't do it on the ...
Loyalty Plan
Hello, I have not received a Loyalty plan offer on my account on my primary line. My device has been paid off and I am starting to look at other providers for better offers. I have been a Fido customer for many years and would like to continue to be ...
Resolved! I didn't receive my $10 gift card
Hi, I received an offer for $10 gift card if I signed up for pre-authorized payments. So I signed up on the app, but nothing... Did I miss some fine print? Thanks!
Internet Promotion Was Never Applied - Overcharged Every Month!
I signed up for the student home internet package in September of 2020, which was the 150speed for $75 a month with a $30 credit each month for a year. Each and every month since then, I have not received the $30 credit on my bill and have been charg...
Resolved! Extending a Temporary Suspension
Hi there,I asked to hold my account for two months. I'm asking now to extend my account to hold for another month to be 3 months total.How can I request an extend?Thanks
