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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Remaining Fido payment program balance
How do I pay off my remaining Fido payment program balance?
Want to change my tablet plan
I changed my plan last month and didn't notice that it was a tablet plan. Now I need to receive texts and phone calls, so I am thinking change my plan into a normal one. But could not change it on website and failed to call 1-888-482-3436. Could you ...
Inconsistent roaming charges
I received five roaming charges while away from Canada. My phone(Samsung A70)'s data roaming and cellular data were off. I haven't changed the setting of my phone during my trip neither, and my trip lasted from July till end of September. I received...
Resolved! Need to cancel hardware order ASAP
I need to cancel a phone ordered in August 2021 - no receipt and no tracking number yet.Please advise how to cancel.Customer Service has not been able to provide any direction or options.The local Fido retail store has inventory and I can purchase th...
How to escalate complaint?
14 days ago I switched my daughter over to a FIDO plan after speaking to a GREAT csr. It went downhill from that point. The sim card was to be sent to her (studying in another province). It was sent to me instead. Upon receipt of the card I spoke...
