Hello Fireworks,
For specific issues relating to your account, you would need to contact customer service. They do have a dedicated line for Pre-paid customers (see here). That said, one thing I neglected to mention in my reply to your other post was that there is a grace period after the anniversary date passes. You can restore your expired balance if you refill within 7 days of expiry (see here).
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information. If you are unable to contact customer service due to being outside of Canada, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. However, I'm not sure whether they would be able to access pre-paid accounts.
If you are unable to contact someone who can clarify your issue, you might consider topping up on the later date. With the grace period in place, you would restore your balance if the date was, in fact, the earlier date.
Hope this helps 😀
Cheers
Hey there @fireworks,
It's totally fine to be asking questions, you can never be too cautious nowadays!
If that helps, you'll be able to check the list of all the moderators on the Fido Community Forums here.
I hope this will answer your question! 😊
