OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Does whats app works while I have my phone under suspension?
I am planing to move to another country for few months, so I will be putting my phone under suspension; I would like to know if I will be able to use my apps using wiffi while my line is under suspension. Thank you
Ipad air
Ordered a tablet last October 31 2020 but till now still waiting for tracking number. Any idea what went wrong?
Lost credit after switching to a plan
Hi I recently swtiched from Pay as you Go to a postpaid plan. However I had a balance of $20 before switching and this credit isn't showing up anywhere. Can I get a rep to help me figure out where it went on my account?
UNACCEPTABLE FIDO CUSTOMER SEVICE
Hi, my name is Olena, and I'm gonna share my terrible experience with fido! This platform is my last hope before escalating the problem further! ive been with fido more than 10!!! Years, never had a contract phone but this year I decided to one, so...
How long before I receive a repair waybill?
I have subitted a repair request through Fido's online self-serve option and received an email stating my repair request was approved. I have yet to receive a waybill that would allow me to mail my device out for repair. How long does it take to rece...
