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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Ipad air

Ordered a tablet last October 31 2020 but till now still waiting for tracking number. Any idea what went wrong?

Lost credit after switching to a plan

Hi I recently swtiched from Pay as you Go to a postpaid plan. However I had a balance of $20 before switching and this credit isn't showing up anywhere. Can I get a rep to help me figure out where it went on my account?

LiW by I'm a Participant Level 1
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  • 1 replies
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UNACCEPTABLE FIDO CUSTOMER SEVICE

Hi,  my name is Olena, and I'm gonna share my terrible experience with fido! This platform is my last hope before escalating the problem further!  ive been with fido more than 10!!! Years, never had a contract phone but this year I decided to one, so...

Olenahalych by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 0 likes

How long before I receive a repair waybill?

I have subitted a repair request through Fido's online self-serve option and received an email stating my repair request was approved. I have yet to receive a waybill that would allow me to mail my device out for repair. How long does it take to rece...

ClassyPants by I'm a Participant Level 1
  • 366 Views
  • 1 replies
  • 0 likes