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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Bill problem

Hello, i finished my old contract and got a new one July 13 with a Motorola edge+ on the Fido payment program promotion which it was at 10.99$With my new contract of 45$ 8gig. My bill is suppose to be 64.38 a month but I'm getting charged the full am...

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D4vey by I'm a participant level 3
  • 954 Views
  • 4 replies
  • 0 likes

US roaming bill

Got a 11$ extra bill for roaming US whereas I have not visited US in the last year. Trying to contact the resolution team. But it seems a nightmare to reach out to them. Should I hold the payment for resolution? Thanks.

mamuncse by I'm a participant level 1
  • 551 Views
  • 1 replies
  • 0 likes

Does fido aimit their promotion?

Hello,I saw there was a promotion of phone on fido website several months ago, so i decided to update my phone. Before it was update, i called customer service to make sure it works. The lady told me its real and i only need to pay 15$ per month(15$x...

Lilas_f by I'm a participant level 2
  • 1026 Views
  • 2 replies
  • 0 likes

Data not working

Trash company, cant get data working lost 2 days worth of work, im leaving fido, never again gonna sub to this unreliable trash.

Vlad1988 by I'm a participant level 1
  • 860 Views
  • 1 replies
  • 0 likes