Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido breaking the offer
I had a ridiculous experience with Fido today. I was offered a new phone plan with one specific offer tailored for me this afternoon and since I had to rush for an appointment in the middle of the call I was told by the representative that I will be...
Resolved! long distance calls charges
I recently did the calling to the US. It cost a long waiting time cause is the customer service line. I didn't realize it all the waiting time charge for me and the Fido did not send any attention alert message to me. Until I checked last month bill ...
Resolved! Winback call?
Hi there. After switching to Koodo a couple of days ago I've received a couple of calls from Fido today but as soon as I pick up, the call disconnects. I called into customer support but they do not see any notes on my file. Any chance I could get so...
Did not get call back from Winback team member
I was looking for new plan and phone and I phoned for it, got someone from winback team on Jun 29, 2021 at 8:26 pm. My call lasted for 22 minutes and got disconnected somehow while the guy from winback was about to initiate porting my number. I phone...
Worst customer service
Dear Fido, Thank you for contacting me via your winback program. I was very excited to go back to my once favourite phone company however, once accepting the offer that was given to me-- what should've been an easy switch of phone company providers b...
