cancel
Showing results for 
Search instead for 
Did you mean: 

Unwanted SMS/emails from Fido

jimh
I'm a Participant Level 1
I'm a Participant Level 1

I am now receiving SMS and emails from FIDO to let me know (before a payent is due) that it has not been received as a reminder. And then confirming that they received the payment.

 

I do want to email notice that my bill is ready but none of the other 'junk'. How can everything except for Bill is Ready notices be disabled? (this is a recent change to the service and was done without notificaiton that I saw or permission to do the extra notices).

 

Any suggestions?

 

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there @jimh

 

For this type of request, you will need to get in touch with our solution center. 

 

You can reach us using any other methods listed here: https://www.fido.ca/consumer/contact-us