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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Phone upgrade order still pending
Upgraded my phone 2 days ago but the page still says upgrade pending and the confirmation email didn't arrive either, why is this?
Ordered a phone and only being told they are all out after I chase them
I ordered the Samsung Galaxy S10e when they had a sale. It was a really good price.Got an email telling me to wait 1 to 2 weeks."We got your order for the Samsung Galaxy S10e 128GB Black CPO—great choice, by the way. We’re sorry that it’s taking lon...
Resolved! Add a new mobile line to my account
Hi. Is it possible to do online - 1) add new mobile account retaining the same number, currently in Bell? 2) any on-going promos for such? Ex. 10% discount for 2nd or more lines? Thanks!
Resolved! Billing discrepancy
I am new to fido, and so far I have been victim of billing errors from accounting team at Fido. For these issues I have contacted chat support (more than 3 times with 99 people waiting in front of me). Also have asked for an Email address to reach s...
In-store delivery issues?
Hi, I switched to Fido and got an iPhone 12. They said if I picked it up at the store, I could get it in 1-2 business days. Now, it’s been 2 weeks and I have had no contact from Fido at all. Has as anyone else had this issue? I’m thinking of just ca...
