hi i just want to ask if fido mobility give reward money to the customers? because i got one and tried to put it in my account. however, i didn't got the money, because after i open my banking account it is not found. I'm just worry because of that they may get my bank information and use it on something..
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Good morning @huynhcvi @melgasbal , good call on reporting and deleting those text messages. There's so much spam and fraud these days. Just a reminder for anyone reading this, to report spam, long press on the message,select forward and enter 7726 and send. I have Fido spam in my contacts so it's easier than trying to remember the number every time
What I'd like to know and that everyone seems to be missing is "how do these people know we are Fido customers to begin with??'"
I used to receive the same messages while with Rogers. It would say "Dear Rogers customer......".
I find it strangely unlikely that these scammers are sending these texts randomly. It begs the question, does it not? Is it public information which carrier my cell number is with? The only other possible scenario is that they've accessed the list from Fido somehow correct? Thank you.
Did you give out your banking account informations? If that's the case, I would suggest reaching out to the Bank to report this. I would also report this to the Canadian Anti-Fraud Centre.
If you haven't given our your informations, everything should be fine. You can simply forward the message to us and we'll audit it.
Please keep in mind that Fido will never ask you for such informations through a text message.
Welcome to the community!
Thanks for the information! That is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.
Hope this helps
That's not from us @Brianwilson!
Please don't enter any of your personal information as this is a scam text message. If you did, we suggest contacting your bank and letting them know right away.
We also suggest you forward this message to the number 7726 so that our team can look into it in order to prevent these types of messages going forward
For more info on smishing (phishing by SMS) check out our blog post on the topic here.
I received this scam and started entering some personal info but then realized that this may not be legit so I called FIDO and was advised this was not. However, should I be worried about some the info that I started providing?
I didn't finish the form so I hope it got deleted.
Welcome to the community!
I'm sorry you have been deceived by those texts. It happens to the best of us. That's why it's so lucrative for the scammers. A couple of tell-tale signs the message is SPAM. Firstly, Fido won't refund by sending etransfers or request credit card information via email or text message link. You are best to not click on any such link. If you are indeed overcharged, Fido will simply credit your account.
In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.
I understand you might not have finished the form, but we can't be certain that no information was actually forwarded to the scammers.
In light of the fact you might have unwittingly provided your personal information to them, have you taken the appropriate measures? While it's possible no information was actually forwarded, you still might consider changing your passwords and cancel your credit card... or at least monitor your credit card usage.
You should also consider forwarding the text message to the Canadian Anti-Fraud Centre. Fowarding the information to 7726 (SPAM) will help prevent others from receiving the same texts (see here). Since you may have provided personal information, the Anti-Fraud centre may be able to provide the link to authorities to possibly track the scammers.
You should also consider the advice here. It may seem like a hassle, but any preventative measures taken now are definitely better than trying to sort out stolen identities after the fact.
Hope this helps 😀