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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

eSIM issues when scanning QR code on Fido.ca

Upon reviewing my profile and exploring the available options, I find myself in a state of confusion. Specifically, I am addressing the utilization of an eSIM on an iPhone that is compatible with eSIM technology. Fido, similar to Rogers, presents a s...

Confusedhere by I'm a contributor level 2
  • 299 Views
  • 1 replies
  • 0 likes

Ask jack

I just called fido today to ask a question regarding my account , a question ask jack cannot answer but somehow with there new and approved system after being a loyal customer for 17 years  I have to wait 18 hours to speak to a real human!!! Not a go...

LyndaC1 by I'm a participant level 1
  • 1280 Views
  • 9 replies
  • 1 likes

Inquiry Regarding Billing Statement

Dear Fido Team,I hope this message finds you well. I recently received my bill and have a question. I've had this line for only a couple of days, yet the bill appears to cover a full month. Could you please provide clarification on this matter?Thank ...

501081174 by I'm a participant level 1
  • 132 Views
  • 1 replies
  • 0 likes

Fees

Is the Parent company of Fido increasing fees? Just read about it. Have not been informed. Time to jump ship? Looking forward to reply.

Koso1 by I'm a participant level 1
  • 171 Views
  • 1 replies
  • 0 likes