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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Does my plan qualify for Fido EXT coverage?

 Hi there, I'm a brand new customer to Fido and I required clarification on whether I am included in the list of Fido's 90% of postpaid wireless plans that offer "Fido EXT" coverage. I want to confirm if my plan offers this feature so that I am able ...

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moehussain by I'm a Participant Level 1
  • 936 Views
  • 1 replies
  • 0 likes

Resolved! 30 day limit to buy a phone

Hi everyone, I just activated a few new lines at a physical store last week and also wanted to order a phone but that didn't seem to be possible. I didn't have time to figure out why we couldn't do it there but they said to wait 30 days and then I ca...

Bkushner2 by I'm a Participant Level 2
  • 1074 Views
  • 3 replies
  • 0 likes

Service suspension after making a plan

Made an agreement to clear up my bill after being in hospital with covid. Still recovering at home and not being able to work. Today my phone is shutdown?  Don't understand.

rex11 by I'm a Participant Level 1
  • 281 Views
  • 1 replies
  • 0 likes

Very Bad experience with fido service

I got my bill today and data over limit charged for 126$+tax.I am a fido royal customer for about 20 years. In the past 2 years, over-limit happened and it went to an add-on directly, 20$ covered about 2G, this is what I know about the fido service.N...

cocohata by I'm a Participant Level 1
  • 289 Views
  • 1 replies
  • 0 likes