General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23493 Views
  • 0 replies
  • 8 likes

Can't find how to escalate an issue with the plans

I am very dissatisfied because the customer service representative has no added value as it just repeats what is written in the website. I have 4 mobile lines with my Fido account and I keep receiving offers for 30 GB for 60 $ but 1 of my line has al...

sibelkose by I'm a participant level 3
  • 2002 Views
  • 9 replies
  • 0 likes

Combative and rude loyalty/retention agent

I don't normally post... I guess when your treated wrong, the right thing to do is to speak up. I tried to speak up to an agent that refused to listen to me.within 10 minutes of starting a conversation, it felt like talking to a wall.  I would ask a ...

Nolan16 by I'm a participant level 1
  • 502 Views
  • 1 replies
  • 0 likes

No call from winback

Hi I have a problem with my bill, they do not apply the discount deal i received and keep charging me full price. I have been contacting support several times and they always said they submitted a form to win back team so the winback team can call me...

Chloeha by I'm a participant level 1
  • 473 Views
  • 1 replies
  • 0 likes

NOT HONOURING PRICES ON YOUR WEBSITE

I have been on the phone with fido for almost 2 hours today... 2 different phone calls, because it will not let me add this talk and text plan to one of my lines. Eligible for this line for $20 so I don't understand. The man I am speaking to is telli...

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KristaT2269 by I'm a participant level 1
  • 524 Views
  • 1 replies
  • 1 likes