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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Updating Home/Billing Address - Prepaid
I recently moved and want to update my home/billing address, but when I click on the Update Address link, it redirects me to the Profile & Settings page, which only displays my Username, Password, and Mobile Recovery Number.
Customer Support did not cancel device protection
I called the customer support on 27th December, 2021 for cancelling the device protection add on to my plan. They said they would send me a mail about it, but I did not get the mail. On top of it, I see the added charges of device protection in my bi...
Why Fido added bill amount after suspending my account?
I first came to Canada two years ago and joined Fido when I arrived, but after two weeks I had to leave Canada and return to my country. I could not even wait for my bank card to receive it and I did not have access to Fido's account in my country. I...
Bad customer experience over the call with rude rep
After long wait time on call, rude rep don't want to resolve the issue and then redirected to other team member and Fido thinks their customers don't have anything else in their life other than being on hold for 2-3hrs to get support from customer se...
Resolved! iphone 13 mini in pink
I upgraded to the iphone13 mini in pink and it said i will receive it in 2-3 days. I already planned to give away my phone next week. When I didn't receive a tracking number i called customer service today just to be told that it s ok back order and ...
