How to pay for a line in another province?

[djobamv6]

Hello,

I have Fido service in Alberta, and thought I could add a line to my account for someone living in Quebec. Apparently not, as it seems I only have the option to choose from Alberta numbers. Chatting support, they said I could not port a Quebec number to an Alberta account.

So what do/should people do if they want to pay for a line for someone in that situation? Sign up for an entirely separate account for the other line, but then you need an address in that province?

Thanks.

[Cawtau]

Hello Djobamv6,

  Welcome to the community!

  Firstly, I think the reason for the issue is that the different Provinces often have their own plans. For example, the plans in Québec often seem more appealing to those from other Provinces. There have been many attempts by customers to try to obtain those plans from other Provinces.

  Depending on the situation and intention, people have switched Provinces without changing their phone number. For example, I believe this customer kept their Ontario phone number when moving to British Columbia (see here). However, as mentioned in my reply to that post, there are considerations to bear in mind when keeping an out-of-Province number. 

  If the person living in Québec wishes to have a number from Québec, I think you might need to open a separate account and specify Québec as the Province when opening the account. In doing so, you should be able to select a phone number and plan from that Province. As far as I am aware, a residence in Québec is not required to obtain a number and plan from that Province (see here and here). I believe the only requirement is to have a phone number from that Province. As mentioned in those other posts, the taxes on the plans would be from Québec (follows phone number) and not the place of registered address (presumably Alberta).

  I understand it may be simpler to mind only one account. Once the new line and account has been established, it may be possible to either amalgamate the two accounts or Transfer of Responsibility (ToR) of the Québec account to your current one. However, it should be noted that there would be a fee for the transfer (see here). 

  You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you would like to discuss your situation or verification whether amalgamation ot the two accounts is possible, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers