General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Long Distance Calls Charges

Hi All, I have been a subscriber to Fido for a while and been enjoying the services. I ensure tight budget on my voice calls, with calls strictly within Canada, and no internet deal on this line. Recently, I started noticing  increased bills, for 3 m...

St-Stephen by I'm a Participant Level 2
  • 3 replies

How to put Fido phone on suspension while overseas

Can someone tell me how I can contact Fido to put the phone service on suspension for 6 months.  I am currently in Asia.I tried live chat and also called 1-514-925-4590 as suggested, but none of them work.  I do not have face book nor twitter.Please ...

baron by I'm a Participant Level 1
  • 1 replies