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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Promotional credits when changing plans
Do you lose your promotional credits when renewing or changing plans? I know with Koodo, it wil be carried over, although I believe the official response is no.
Resolved! Complaint on invoice, credit not honored
Hi, On April 8, 2022, I have called Fido for a question on my invoice amount where I saw the current Monthly Plan $ was changed without advising me (passing from 45$ to 50$ for a 5GB plan)The representaitve said it was normal since Fido has inreased ...
Resolved! service fee that i wasn't told about
Hello I am a new immigrant and i went to buy a prepaidsim card at rogers store, I ve chosen the plan of 40dollars that i saw on the net in rogers website. the person working there proposed the fido 38$ plan. so i said ok. now to my surprise i see the...
Resolved! Bill Summary
Hello,How can I obtain a full year of my bill summaries?Thx in advanced,Liii
I ordered my phone over a month ago
Hello, I ordered a CPO iPhone 13 December 26th through livechat they said I could receive a confirmation email of my order I didn't receive anything. I contacted Fido 3 times, called the verification line.. everyone said it is all good and that it's ...
