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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Switching toe sim on apple XS

I recently purchased a used Iphone XS, inserted my old SIM card, and it works beautifully.I want to switch from SIM to eSIM.The steps involved always include scanning the QR code that allegedly came with my SIM card.  If it ever existed, I don't have...

rtemmerm by I'm a participant level 2
  • 1147 Views
  • 2 replies
  • 0 likes

Resolved! personal information security

Today (2021/11/7) around 1 pm, I called Fido's 1-888-481-3436, and your representative Naeem answered my call. My $100/year prepaid plan was expired yesterday and he offers a monthly plan of $10 with 250 mins and texts which actually is $15 minus the...

Joe58 by I'm a participant level 2
  • 813 Views
  • 2 replies
  • 0 likes

Data breach

Someone from fido itself accessed my data and passed it over to their friend ..i wanted the employee id to be checked who shared my data this highly unprofessional.

Resolved! No 5G yet

Its November 2021 still no 5G for Fido users ??

Ikamalsg by I'm a participant level 1
  • 700 Views
  • 1 replies
  • 0 likes

Phone delivered to the wrong address

As the title says, I ordered a Google Pixel 5 on September 16, 2021, because my current phone has been showing signs of slowing down etc and genuinely becoming an inconvenience. The website was laggy so the first time I attempted to order there were ...

nopixel by I'm a participant level 1
  • 1172 Views
  • 2 replies
  • 0 likes