General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Resolved! Data Only Plan on my Bring my own Tablet

Can I have data only plan for my tablet? Price ? Any activation fee or any other cost?  I see online Fido Plan for 4GB Data $10 per month , think it is with 2 year contract. I want to have month to month plan.

Sukhmomi by I'm a participant level 3
  • 1868 Views
  • 3 replies
  • 0 likes

Voice Mail

Hello, I understand that FIDO only has 3 or 30 voice mails currently being offered with their plans. 3 voicemails are too few and 30 voicemails are too many. I would like to request a NEW FEATURE for 10 voicemails to added added at ower rate than the...

dm2018 by I'm a participant level 2
  • 1184 Views
  • 2 replies
  • 2 likes

Resolved! Porting my mobile number from Fido to another operator

I'd like to port my Fido number to another operator. I'm looking for the date of my 24-month commitment to avoid any penalty. I couldn't find the start - end dates for my commitment. Help would be appreciated. Thanks.Cem

cemucan by I'm a participant level 1
  • 1076 Views
  • 1 replies
  • 0 likes

Payment Reversal back to Bank

I stopped the payment but the bank still send the payment, bank send the fax for reversal 15 days ago but Fido did not reverse the money, the account is credited with $67.23 before the new bill generates please reverse the money as the new bill payme...

Rajeev1231 by I'm a participant level 1
  • 929 Views
  • 1 replies
  • 0 likes

Account Charged by mistake for 3 months

I have an LG phone from Fido that stopped working in last September. Fido promised to repair it and sent for me a loaner phone. My LG phone shipped and returned to me from Fido with no repair done. I still have the same problem with the phone. I boug...

meltayb by I'm a participant level 1
  • 824 Views
  • 1 replies
  • 0 likes