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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Line added to my account fraudulently

Hi,   There was fraud on my account a few weeks ago where someone added a line and a new iPhone 12 to my account. I called right away and told Fido what was happening, and they removed the number from my account. Today, I received a bill for almost $...

Data usage

Why doesn't my data usage work on my Fido app it has been uninstalled phone shut off reinstalled and it still remains the same 

Burger1 by I'm a participant level 1
  • 473 Views
  • 1 replies
  • 0 likes

Activate Data Plan

I recently upgraded my plan to include data (just had cell service before). We assumed the data plan would automatically start working after a few days but we cannot figure out how to activate the data plan?

Xantippi by I'm a participant level 2
  • 972 Views
  • 3 replies
  • 0 likes

Bright star is a Scam

I opened a claim well over a month ago. I called back two weeks later asking for an update, they said they are missing my device info. which was strange as I provided them and confirmed my imei number, phone type, colour and everything else.  The gir...

SteveJobs by I'm a contributor level 1
  • 549 Views
  • 1 replies
  • 0 likes

Need a call back from winback team

i got a call from fido winback team. i like the offer and i accept it and now  i am fido customer. The thing is they also offered me a tablet and i am paying 5$ / month extra for that tablet. I have never received that tablet and i am not getting any...

Riza1 by I'm a participant level 2
  • 508 Views
  • 1 replies
  • 0 likes