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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido ripping off old customers?

Can anyone on here please help me understand why Fido always looks to rip off old customers? It's absolutely hilarious that almost every single one of their new and much better plans are ONLY for "new activations" or "device upgrades".Right now, I ha...

rsa02 by I'm a Participant Level 2
  • 2806 Views
  • 13 replies
  • 1 likes

Resolved! Cannot play mobile game using data

Looking for help as to why I can't play a mobile game on my phone when using mobile data. Game works on wifi, but won't load when on mobile data. Any help would be appreciated. Thank you.

vincesane by I'm a Participant Level 3
  • 9807 Views
  • 10 replies
  • 0 likes

$35 Suspension FEE

Hi. Does anybody get same issue with my account? Fido suspend my line but it appears on my billing a $35. suspension fee. Really? correct me if i am wrong, they only suspend ur service if u requested it. Correct? And i paid my bill regularly. And it ...

lawabiding88 by I'm a Participant Level 1
  • 2145 Views
  • 3 replies
  • 0 likes

Fido porting nightmare

Hi, is anyone else experiencing their old number not getting properly ported? I went to Freedom/Shaw and was called few days later by the winback team with an exclusive offer, and decided to come back to Fido. Received the new sim by end of September...

freddyyyc by I'm a Participant Level 1
  • 1678 Views
  • 8 replies
  • 0 likes