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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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A punishment for downgrade?

Hi community, I recently downgraded my phone plan from a $112 -> 10G to $45 -> 2G. Then, the service of Call Display (names) and visible voice mail both disappeared. I'm wondering if it is a punishment for my downgrade. Has anyone else faced this pro...

fido messed up my 24mth phone deal.they mixed up the phone?

I did a upgrade for a huawei p30 pro on the app with my phone. I have been doing resarch about the phone for weeks. I decide to get it when i saw a certified preowned huawei p30 pro fro 855ish at 15 dollars a month.i  had a question so i called a sol...

if3 by I'm a Participant Level 1
  • 334 Views
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Fraud

My account was taken over and fraudulently used to add a line. Been back and forth with Fido customer service who keep referring me to their Fraud department. I have tried numerous times and left several voicemails. Nobody has returned my call or don...

Shiv22 by I'm a Participant Level 2
  • 545 Views
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FIDO SUPERVISOR SUCKS

I ordered iPhone X 256 GB through FIDO, signed up for 2 years contract and ONLY AFTER I contacted FIDO I came to know, my phone is discontinued and they can not give me the phone. I requested next available comparable device which is iPhone XS 256GB ...

ssoni by I'm a Contributor Level 1
  • 1406 Views
  • 5 replies
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Resolved! Blocked Caller ID

Hey all, is it there a way I can contact fido to provide me a number for a "no caller ID" caller? I keep getting random calls and I just want to know whether or not it's a prank call from my friends or if it's a stalker? Please help ASAP 

Kerisyan by I'm a Participant Level 1
  • 559 Views
  • 1 replies
  • 0 likes