Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! $10/mo 4GB tablet plan byod
Trying to add new tablet plans using my own device. The web page https://www.fido.ca/consumer/tablets says you can add a tablet or bring your own but there doesn't seem to be a way to get past the select tablet page. I'd like to do this online withi...
Resolved! No update on my account's billing
Hello, My account's billing of fido hasn't been updated since October 2021, I don't know why, could you help me to check it? Thank you for help and have a nice day! Best, Yang
Resolved! Not receiving SMS
Once I started with Fido I don't receive SMS from Service Canada
Fido ambassador program
I recently signed up for Fido and enrolled in the fido ambassador program. I have never had a worse customer experience in my life than signing up for Fido. I called customer support and waited 40 mins and then they escalated me to another team and I...
Resolved! Over billed and charged
I reeceived bill of 843 i understand its because of upgrading my new phone but still it shouldnt be that much , i wanted to see the break down of my bill , but its not even allowing me to do that , its isnt fair to pay bills without even seeing the b...
