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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How to change last name
Hello, I just recently had my last name changed, so I would like to now update my Fido account with my new ast name. Am I able to do this at a nearby Fido kiosk in a local mall, or do I have to contact customer service myself? I would much rather h...
Resolved! Fido MyAccount keeps logging me out
Everytime I click the "make payment" button, fido signs me out and i get this message: "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again.". Payment through the app is not working either.
Resolved! Device Protection Monthly Charge
Hi Team, I recently ordered a phone and choose Device Protection on my account and while placing the order charge for device protection was 15.99, due to technical reasons I couldn't place the order. When contacted customer care the rep was able t...
Winback Lies and Horrible Customer Service
So, I have been a Fido customer for close to 15 years now. My phone has not been upgraded for close to 5 years as I just continue to buy phones outright to avoid continual plan increases and I decided to look into a new phone after seeing all of the ...
Prepaid Addon billing issues
Got a new iPhone and switched my SIM card into it. New device uses data so I purchased the addon via 611 and device works well with data. Unfortunately this now disables phone usage, which I used to see, in the web interfce once you log in. Only rep...
