General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Number change for home phone with port in

I am trying to solve a problem and unfortunately the solution may lead me away from Fido. Since I am trying to stay with Fido let's give this a try. I have a 519 cell number that I have had for years, a few years ago I brought it to Fido. I do not wa...

I don’t understand

In mid March I saw a good deal for an IPhone 8, on Fido's website. I decided to take it as well as the 2 year contract that had to be changed in accordance with that deal (March 18). I received an email saying that there was a "delay with the deliver...

Andy77 by I'm a Participant Level 1
  • 1 replies

Resolved! Suspend my Fido account

Hello I would like to suspend my Fido account for few months I can't seem to find any way online to do this kindly help me in doing this thanks

Elizabeth8 by I'm a Participant Level 1
  • 1 replies

Resolved! Changing my plan after 2 years

Hi - I am on a 2 year Fido Pulse 5G $55 plan and just finished paying off my Galaxy A8 phone last week. How can I change to a lower plan as I only use 2G of data monthly? My bill cycle starts on the 8th of each month. Is there still a bring your own ...

aliza by I'm a Participant Level 3
  • 5 replies