General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Totally ridiculous

I ordered an iPhone XS Max through Fido.ca and was told that I would receive it within 5 business days. After 5 business days without receiving a shipping notification, I contacted them to ask what the holdup was. They told me that my order was comin...

Bad_Service1 by I'm a Participant Level 2
  • 1411 Views
  • 6 replies
  • 0 likes

Poor customer experience

Fido seems to have droped their customer service edge. I call today because they added a late charge of a 1.22$ to my bill. it was due on the 2nd and i paid it on the 6th ( my mistake but completely forgot). Call the fido customer service and the rep...

Contact Fido

Hi! Is there any email that I can contact Fido with? Thanks a lot for the help.

890518608 by I'm a Participant Level 1
  • 632 Views
  • 1 replies
  • 0 likes

No tracking number

Hello, I ordered my phone 4 days ago and I did not get a tracking number nor a confirmation email. I have now called Fido twice and both employees have confirmed that the phone I ordered is in stock. It does not appear to be on back order. We checked...

Emie423 by I'm a Participant Level 2
  • 850 Views
  • 3 replies
  • 0 likes