Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Cancel order
I would like to cancel my fido order. Purolator informed me, that the order was out for delivery early in the morning so I stayed home from work as I didn't want to miss it. Waited all day and no delivery. I can't do that again so need to cancel m...
Resolved! Paying debt
Hello Fido, I left Canada and cancelled my sim last year. Fido sent my debt to NCRI for collection and now it ended in Affinity Global (on behalf of Rogers) with interest adding up everyday so I have some questions: 1. I see that the balance still ...
Resolved! Extra ROAMING chargers from Fido, always extra roaming charges
I just went to the US for the weekend. I opt out the Fido Roaming for my phone, becuase I have it active on my Wife's phone and I disable the data on my phone and did not allow roaming on my phone, but still FIDO is charging me $7.99 for a data messa...
Resolved! New line but no confirmation
Hi, I added a new line for a tablet on my account last week. I ordered with a specialist on the chat who told me I would get a confirmation e-mail within two days. It's been a few days and I'm still waiting... I know my device (iPad Air 4) is suppo...
Promised $150 bill credit not showing on invoice
Hello,I just purchased a new phone and renewed my contract (purchased a new plan to be exact) online. Part of the new deal was a $150 bill credit which was an online-only promotion. I called customer service BEFORE finalizing my purchase to ask how t...
