General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


final bill refund

hi there I have a negative balance on my final bill after closing account. i have already read other posts . it says the refund is sent by cheque to the same address that I have on the account in 3 weeks after the final bill is issued,but the problem...

roaming services on mexico

Hi, Recently I was in Mexcio with my wife, both have services with fido, we weren't able to use the roaming services, mobile and internet, it was intermitant and basicly we can get a good services, but I have charged with an expensive fee, eventhough...

gustavo5297 by I'm a participant level 1
  • 1 replies

Activation fee for new user

I purchased a new FIDo connection from a store and have been charged 50 cad as the activation fees. I could have purchased it online as well but the only option I was getting to do it was through the store. Please let me know if there was no option o...

Abhinav2 by I'm a participant level 1
  • 1 replies

Resolved! How to make a formal complaint

I am currently only with Fido ... it's been 1h24:23, I asked multiple time to be transfered to the manager who refuses to speak to me and I asked for the ombdsman email address and she refuse to give it to me. ... How can I make a formal complaint?

Service has gone to garbage

Tried to get a replacement phone as i have not had one in 5 years. My current phone is broken. Need it for work let alone as my only phone in general. Choose a phone that says shipping in 3 to 5 days or next days.  Order phone. Next day get a email o...