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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Promotion not working
I ordered a plan for Black Friday to pay $10.00 for $240 overall per month but my bill is showing $50 a month for $1200 overall. I'm unsure who to contact to get it fixed
Boxing Day Online Purchase
Hi! I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change bu...
Incorrect billing and texting issue
I have been on the phone for more thank 3 hours today. I have two issues:1. I signed up for the BF plan for 12G for $50 plus a $15 credit making the plan $35 per month. Two new lines. I just received my first bill and it has broken up the $15 credit,...
Help
Hi there I wondering my boyfriend is coming for a visit, and he wants to know how to use his phone while hes here. He uses a iPhone 11 and is with horizon, is there anything he can or has to do or I to have an account maybe I can use that in some w...
Resolved! Pulse15 vs. Current Plans
We have two phones on the Pulse15 plans at $50 each per month. The plan gives us each 1GB of data per month. I notice that new plans on the Fido website appear to give 12GB of data for $50 per month in addition to the unlimited items we have on the...
