General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Phone contract flexibility and travelling

Hello, My BYO iPhone XR unexpectedly overheated and died yesterday, and I am now without a working phone. I'm interested in picking up a new phone through a contract with Fido. I currently have a BYO contract on an additional line with my parents' ac...

Resolved! Question about roaming

I am going out of Canada for a few months. I do not wish to activate roaming on my Fido number but want to keep the number active so when I come back I can use the same number. How can I do it? If I remove the sim card from the phone and kept on payi...