Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! upgraded my phone
Hello Team, I recently upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade....
Resolved! Viewing old bills
i want to view the old bills
iPhone 12 Pro max back order
Hi, I upgraded to an iPhone 12pro max last week, I spoke with 3 different CSR, who all gave me inconsistent responses (one said it's back ordered 2-3 weeks, another said 2-5 business days, the other said the phone isn't back ordered at all) as to whe...
Resolved! Switching toe sim on apple XS
I recently purchased a used Iphone XS, inserted my old SIM card, and it works beautifully.I want to switch from SIM to eSIM.The steps involved always include scanning the QR code that allegedly came with my SIM card. If it ever existed, I don't have...
Resolved! personal information security
Today (2021/11/7) around 1 pm, I called Fido's 1-888-481-3436, and your representative Naeem answered my call. My $100/year prepaid plan was expired yesterday and he offers a monthly plan of $10 with 250 mins and texts which actually is $15 minus the...
