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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Champlain Mall store visit feedback
After running into some issues with the customer service phone line I had to go in store fore help. Although my problem is not fully solved, Raoul (Champlain Mall, Brossard) went above and beyond to help me, get clarity and engage the appropriate Fid...
Resolved! Can't get a hold of win back team so can't move forward
Good morning, 3 weeks ago I got a call from Roger's win back team and after a long discussion, decided to move over to Fido. After providing the agent with all my information, I was sent a SIM card and received it a few days later. I called Fido dir...
Resolved! Dispute a bill and account was set up incorrectly
I am a new Fido customer. I purchased 2 phones with plans from Costco for my kids for Christmas. One phone number is being transferred from Rogers and the other one is a brand new number. The new phone is not to be activated until Dec 24 so I'm not s...
Resolved! Adding a second line and porting a chatr number over
HiWondering if anyone know if this is possible. I currently have a 35gb plan, and I plan to open a 2nd line with a 6gb plan for my partner. I'm looking to move my number out of the 35gb plan to the new 6gb and use the originally 35gb for my partner...
Resolved! Poor customer service
Signed a contract with Fido back in Nov at a store. I found a discrepancy in my bill so got in contact with the store in early January. No follow ups by the store. I always had to call Fido to see the status of the issue. They keep on telling us to w...
