Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
An age-old issue: cannot set up voicemail
Hi there, I checked the Q&A online about this issue from other customers who had identical description on it: Long press 1 (Voicemail retrieval number Ontario +14168216549) → 10-digit phone number ending with # → (Ding) Phone number is invalid ...
charged extra for new connection !
https://forums.fido.ca/t5/media/gallerypage/image-id/11363i308A25C79C1F3433<< link to bill I have been referred to fido by a loyal fido customer friend. I brought a 2 sim card of wow mobile boutique at square one. Plans were 45 and 40 totaling to aro...
Resolved! Extremely rude customer care agent
Hi started the chat with the agent. There were so many issues the way that person was responding. I regret adding a new line if the customer care is so rude. The agent was unable to understand what changes were made to the account. I kept explaining ...
FRAUDULENT THIRD PARTY CHARGES BANGO
This month I received my phone bill with $200 third party charges from Bango, for services that I never used, bought or authorized. I spoke with someone called Sukhpreet from PEI online at Fido and I was instructed to contact Bango. I have no idea w...
Resolved! Fido switches phone plan without notice and inform?
As a loyal customer of Fido for so many years, I found myself in the following disappointing situation. I chose to study/work abroad about a year ago. As I have been using the phone number with me for a long time and it was associated with almost my ...
