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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

New phone, data not working

Hello, I just got my s20 in the mail. It sycned with my old s8 just great. Wifi works great. But when I leave the house and it switches to data it says no internet connection. Ive updated the SIM card on the website as per the guide. Any ideas?

dontwannareg by I'm a participant level 1
  • 2268 Views
  • 2 replies
  • 0 likes

Change to a different provider

Hello,    I wanted to switch to a different service provider. Can anybody provide some information on how to do it.   Thanks in advance,   Cheers

OnionKnight by I'm a participant level 1
  • 619 Views
  • 1 replies
  • 0 likes

Resolved! my outgoing name on caller id

I would like my outgoing name displayed to others be changed, so that the caller sees UNKNOWN NAME rather than my first/last name on their caller id.  I still want my number displayed, just not the name.    Any assistance fido can provide?  Thanks

pe27 by I'm a participant level 1
  • 18020 Views
  • 21 replies
  • 0 likes

Unauthorizes and Fraud Charges

Swithched to Fido a year ago, and just received a bills and in one of my data sim they charged me $195/- for 3rd party purchases. I contact customer service on phone and she said the third party purchses from that device and I asked following questio...

Jamshaid by I'm a participant level 2
  • 1406 Views
  • 4 replies
  • 1 likes