I don't recommend people taking Fido's winback offer. I was offered a $100 credit for each of my phone lines. It's now been 4 months later and multiple calls to customer service, and still no credits on my account. The Fido customer service reps say they can only fill out a request form and the winback team has to call me back directly. This is a very frustrating process. Had I known I would not have switched from Telus, as it hasn't been worth the hassle.
Hey @J2N! Philippe here. Welcome to the community.
I'm sad to read about your experience getting the winback offer applied to your account properly. Has this been resolved since your last post?
If not, you can request a PM from the community and we'll be happy to check that out with you.
Hope to hear from you!