So I've had quite a few issues with Fido and because they never pick up the phone I go to Ask Jack. At the end of each chat they ask if I would like to receive the chat history. Of course I say yes and enter my email but not out of approx 10 chats, I have NEVER received a chat history confirmation yet alone the actual chat history.
Has anyone ever actually received their chat history ?
Hey there @Lette
We've already posted a solution to answer your question on this thread.
However, I'm sorry to hear that you're not receiving the chat transcripts by email and it seems that you're not the only user affected by this. We'll be sending the feedback to our team so they can take a closer look, hopefully we'll have an update shortly