Get Started
Get the most out of your community experience
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Samsung S10+ Still on Android 9 WILL NOT 'TAKE' OS UPDATES
I own a Samsung Galaxy S-10+ purchased back in November, 2019. I purchased this phone FROM A THIRD-PARTY RESELLER THROUGH Best Buy Canada (wherein I live). The price on the phone at the time was ‘Really Good’ – roughly $500 off the Current Retail Ask...
Unable to use roaming abroad
I'm currently abroadBefore leaving Canada I checked that roaming enabled by sending SMS message to FIDOWhen I arrived my iPhone 13 is not connecting to any networkI followed all the instructions on FIDO website. Turned data roaming on and off. LTE or...
Used service for one day and got billed a full month
Hey Fido team, I received full amount of bill that is for whole month, although I used service for a day and then terminated it. Please help me out with this.
SIM card Wifi calling compatible
Hello, I bought a phone from OnePlus website and then setup a BYOD plan with virgin mobile. In the SIM card settings with the virgin sim card I had the option to turn wifi calling on/off. Wifi calling did not work regardless wether I turned that swit...
30 days upgrade waiting period
Sorry for my confusing question i posted before..... regarding upgrading why do we need to wait 30 days after getting a device before we can upgrade? (I'm not talking about a excbutna upgrade)
