General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23579 Views
  • 0 replies
  • 8 likes

Resolved! My fido number shows as VoIP

I am trying to set up a coinbase account. They require a phone verification. Once I enter my fido cell number, coinbase rejects it and flags it as Voip. I contacted coinbase to let them know this is a cell phone with Fido being the provider and they ...

MM77 by I'm a participant level 1
  • 1298 Views
  • 1 replies
  • 0 likes

Resolved! Fido package

   just wondering if this is real. i never ordered and confused bcus they have my actual address, it's an old one but still. i used the shipping website and it's there's an actual package thing.

F7FDF930-564C-44A9-B296-C6745AF0A101.png DDCAEA68-1168-4AA5-9B84-5883CE589811.png 2EC95B7B-6EA8-4BD5-B78F-535A8D6535D8.png
kiizis by I'm a participant level 1
  • 680 Views
  • 1 replies
  • 0 likes

Resolved! iMessage and FaceTime on iPhone XS

iMessage and FaceTime aren't working on my Fido account with my iPhone XS. I removed my sim and powered it down and neither of those work. The service is turned on as is iMessage. What can be the trouble?

Mlyons1 by I'm a participant level 1
  • 859 Views
  • 1 replies
  • 0 likes

Receiving old or deleted messages as new

Hello,   From this afternoon, I'm getting old messages from one contact (friends). I didn't know what happened so I asked my friend why she is texting me old messages. but she wasn't. I completely deleted all messages with her and re-boot my phone bu...

Othersky by I'm a contributor level 1
  • 542 Views
  • 1 replies
  • 0 likes

Resolved! Cancel tablet data plan

Hi, I've recently added another voice/data line to my account, and now I no longer need the data-only tablet plan that I was using previously. I can't figure out how to cancel it with any of the self serve options, can you please point me in the righ...