OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Merging 2 accounts into one?
I added a second line to Fido from Costco. So I have two Fido phones. However, today I realized I have two separate accounts. I didn't even know I could have multiple accounts. One of the major reasons why I added the line to the Fido is to get the ...
Resolved! Prepaid Expiry Date by Credit Card
hi, my expiry dates were oct 18, 2020 & then oct 15, 2021. i called to ur hotline in 2020 & was told that even i pre-paid earlier than oct 18, 2020 (for 1 year), i would still have my new expiry date extended to oct 18, 2021. yet it was not when i p...
Upgrade Pending
Hello,I was trying to upgrade my phone but once i clicked on submit, an error page appreared .I tried again immediately and now its saying thats upgrade is pending but i didnt recieve any email saying that my phone upgrade was successful.Can someone ...
FidoRoam - Can't Receive Calls
Hi, I'm currently in India, and I have Fido Road enabled on my Canadian number. I can make calls, but everytime somebody tries to call me, they get "The Number You Have Called Is Not Assigned". I tried AskJack's trouble shooting steps: 1. Restart...
Racism, Bullying, Mocking, and Deliberately unhelpful.
Does a 4000$ phone bill seem reasonable to you at all despite what someone's been doing on their phone? We have had a cap for data where they must send you a text message however for long-distance calls there's nothing and hugely impacts those who ar...
