General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24406 Views
  • 0 replies
  • 8 likes

My data not working

Hi, I changed my data plan on blackfriday and it says the paln was pending. Today I saw the same plan on my fido app,so i just click change paln and it confirmed. But after then my phone didn't have data service.  I restart phone couple times and no ...

Hzh9615 by I'm a participant level 1
  • 927 Views
  • 1 replies
  • 0 likes

Bill problens and customer service

How do clients reach a human with Fido it's been 2 full days that I try through chat, Instagram, group chat and the phone, I also sent an email and now I'm sending this text, I've been a customer for over 24 years and have never been as discuses in y...

Sove by I'm a participant level 1
  • 937 Views
  • 1 replies
  • 0 likes