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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23743 Views
  • 0 replies
  • 8 likes

Resolved! Missed calls from winback team

I got an email from the winback team in February and they said they will call me for some good offers. I missed multiple calls from them because I was at work. And they didn't call anymore. I tried to use live chat to ask about the winback offer but ...

priscilla_ty by I'm a participant level 2
  • 849 Views
  • 2 replies
  • 0 likes

Resolved! Login issues with app and website

Constantly have issues accessing my account through both the ios app and the website. Nothing loads on the My Account tab. There's no problem with the Shop tab can view everything being sold to me but nothing happens when you click my account. Very f...

charapiak by I'm a participant level 1
  • 807 Views
  • 1 replies
  • 1 likes

Resolved! Wrong Delivery Address

I ordered a phone to an address a few weeks ago and I received the shipment. Fido just left me voicemail that another order is not delverable due to wrong address. It should be some sort of joke

Behcetacar by I'm a contributor level 1
  • 1005 Views
  • 3 replies
  • 0 likes

Annoyed and baffled

I've now received my 5th bill from fido containing charges for a phone I've suspended months ago that belonged to my abusive ex. I've cancelled it and agreed to pay the suspension fee and the phone off but fido has continued to charge me for the serv...