Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How to remove premium device protection?
Hi, I want to remove premium device protection from my plan for iPhone 13 ($15/month). How can I do that?
SMS Spam, regarding refund for service interruption
this includes a direct link to your choice of banks.Do NOT click on it, it is 100% spam!
Resolved! Change type of phone listed on account info?
Hi, there, while looking for something else, I noticed there's an old phone listed (that I have, but no longer use), connected to my account. Is there a way to change that? Does it matter? Thanks!
Fido shipped me a broken phone
I recently ordered an iPhone 11 Pro (renewed) and received a BROKEN phone. I got it on a good promotion $5.79/mo and asked for an exchange with customer service. After 1 month of waiting, and hours spent on call with customer service, I was told that...
cancel my phone plan
I wanna cancel my phone plan!I can't call them because I'm already back in Switzerland. I tried it through the live chat five times and nobody answers me and then I get kicked out.Please help.
