cancel
Showing results for 
Search instead for 
Did you mean: 

How can I order a new sim card?

DCross
I'm a participant level 1
I'm a participant level 1

My phone was stolen awhile ago. I already reported it.

I recently bought a used phone so now I need a new sim card.

I looked everywhere and couldn't figure out how to do it. I found a post titled "ORDERING A NEW SIM CARD ONLINE" which had a reply with a solution but when I clicked the link in the response it was an expired url.

Any instructions would be greatly appreciated. 

3 REPLIES 3

cgfarrow
I'm a participant level 1
I'm a participant level 1

I contacted customer service and was told I have to go in store.  Is it possible to order a new sim online or by phone still?

Hey @cgfarrow,

 

I'm sorry to hear that. Customer service should be able to help you.

 

You can contact us in order to order a new SIM card in the hyper link here: contact customer service

 

 



FidoStephen
Community Manager (Retired)
Community Manager (Retired)

Hi @DCross,

 

I'm sorry to hear that your phone was stolen.

 

You'll need to contact customer service to order a new SIM card.