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Complaint - Chat agent was not helpful - Want Office of president email

I'm a Participant Level 2
I'm a Participant Level 2



I had a concern with my bill and i chatted with an agent. He kept me on hold for 90 minutes stating that he is trying to get the manager on chat. later he told me managert is extremely busy. Could someone share the office of the presidents email address so that i can send my concern along with the chat details. this is so frustrating being a new customer.


Thanks much in advance,

O Kurien


Former Moderator
Former Moderator

Hey @okurien Smiley


We want to constantly provide a positive customer service experience for our customers and we're sad to read that this wasn't the case when you reached out to our Live Chat. We appreciate that you took the time to leave us some feedback and we'd love the opportunity to turn this experience around for you!


Can you give us a few more details as to how we can help out? What exactly was your concern regarding your bill?


Let us know and we'll go from there! You can also contact us at any time to have a customer care specialist check out the details with you. 

I'm a Participant Level 2
I'm a Participant Level 2

Hi Nick,


Contact us option is of no much use. i was with a chat agent for 2 hours or so and he ended the chat stating manager is extremely busy.


My concern is that, when i took this new Fido connection, the sales guy told me that i have 1000 minutes international calls free. only when i received the newest bill with $155 in call charges did i understand that eventhough there is 1000 minutes free, it is only to certain countries. As I am new customer and i was misinfomred i would like the charge to be waived as a matter of good faith. could you help me on this?

Hey @okurien! Philippe here. Welcome to the community. Smiley


I can confirm that this we do have a long-distance offer like that, and I do apologize if you were misinformed on what it included. I believe it may the offer seen here. As for the charges, we'd have to look at your account to see about that.


I'll reply to your PM shortly to check that out. Talk to you soon!