Fido Promo at Jackson Square Mall, Hamilton

[Kara23]

Hello there, 

The customer service representative stated that $30/mo. with 20GB data, however, I received an email stating that I have to pay $55/mo. (excluding other fees and taxes). When I called FIDO customer service, nobody is answering. 
I failed to take picture of the add from the store written on board. I need clarification on this, please help. 
Thank you. 

[FidoNajat]

Hey @Kara23!  We're a lot busier during this period. Rest assured that we're doing everything that we can to get back to everyone as fast as possible. Please, feel free to contact us so we can take a closer look at your account.