Misleading information in the roaming rates

[felixmiguelc]

The FIDO roaming information is totally misleading and designed to sneakily steal from their customers. 

When you go to the FIDO roaming webpage in the section pay-per-use they say 9.99$/20MB in the Zone 2 countries (Europe). What they did not say is that the rate is only valid for 24h and reset again and again. Thus, I used 5.52 MB in three different days and I was charged with 29.97$. So, in their information they are hiding the most important piece of infromation abour their roaming rates, which is a very "convenient" way to charge outrageous rates or force you to use their daily roaming rates plans.

[Cawtau]

Hello Felixmiguelc,

  Welcome to the community!

  Sorry to hear you were not aware of how the roaming fees work. However, I don't think they were intending on misleading customers. That information was provided in the Full Details section of their Travel page:

  It has always been good practice to look into any Full Details or fine print for any service or product you choose to use. You can also view their Terms & Conditions here.

Hope this helps 😀

Cheers