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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! False advertising and offers
I was offered I pad 7 32 GB this March for paying 11$ a month and Data charges was waiver and also connection fee was waiver as well .but when my bill arrived they are charging me all full price with 15$ data almost 42$ a month .I already used the...
Resolved! Did not receive emergency broadcast
Hey Fido. I didn't receive the emergency broadcast text.Could someone contact me please.Thanks
Resolved! Lost Sim - Moved Internationally
Hi, My phone was lost on my last day in Canada. I have now moved to Australia, but to confirm my identity for things like banking I still require access to my old number. I have scoured the help page but I can't find a way to simply re-order a sim c...
Resolved! Kudos to customer service agent Paula!
I want to give a shoutout to Paula for providing fast and easy customer service on my most recent call. She understood my issue the first time I explained it and rectified it without me having to go back and forth. She was also very personable and ev...
Resolved! Winback Credit
I don't recommend people taking Fido's winback offer. I was offered a $100 credit for each of my phone lines. It's now been 4 months later and multiple calls to customer service, and still no credits on my account. The Fido customer service reps sa...
