General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23796 Views
  • 0 replies
  • 8 likes

Is this a joke?

I am still waiting for my phone for one and a half months and this is what I see on Fido App!!! Not enjoying my phone but enjoying Fido's false comments!!! Fido really think I will let my friends fall for these traps?  â€ƒ

21B44FA1-4AAC-4489-8323-2E8E0EFC2F35.jpeg
ZeePee by I'm a contributor level 3
  • 486 Views
  • 0 replies
  • 0 likes

Great Service

Gurkirat provided such an amazing service today! He was very helpful and graciously gave me promotions, which I dearly appreciate. 

Suaad1972 by I'm a participant level 1
  • 649 Views
  • 1 replies
  • 2 likes

Resolved! New SIM Card and cannot set up voicemail

I have a Samsung S8 and we switched from Rogers to Fido.  I got a new SIM card and now cannot set up my voicemail.  I dial the VM number, get the prompt to enter my phone number but it states it is not a valid number.  cannot get past that point.  Ve...

CindyH1 by I'm a participant level 2
  • 2865 Views
  • 4 replies
  • 0 likes

Is it possible to schedule a call back???

I have been trying for hours to schedule a call back through Fido's godforsaken system and have had no luck whatsoever.  Steps are as follows: - Call *611 on my Fido device- Listen to the automated voice system and click through to speak with a 'spec...

wolfenjm by I'm a participant level 1
  • 797 Views
  • 1 replies
  • 0 likes

Resolved! Complaint about Fido unreasonable charging

I have been charged an unreasonable and unacceptable fee of $108 while I just use Fido for no more than 48 hours.  Here is my kind of nightmare experience with this company and it totally ruined my good mood as a new arrival of Canada: Day 1: I went ...

Neverusefido by I'm a participant level 1
  • 854 Views
  • 1 replies
  • 0 likes