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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
FIDO has terrible customer service
FIDO has terrible customer service. Yesterday I called this number 1-888-481-3436 I hold the phone for 1h 50 mins, no one come to the phone. I go on live chat, I was told to wait for specialist to come but no one come. Now I want to cancel the servic...
Fido Phone Exchange: Unresolved Issues
I purchased a new Fido phone online last week as a way of upgrading my device. After receiving the phone, I decided that I would like to exchange it for a different device. I checked online to see how I can exchange the device but there was hardly an...
No customer service at all
No internet service and not able to contract customer service. Disaster!
No service overseas
I am traveling in the United Arab Emirates and my Fido won't connect to any network here. I need to access my text messages for verification and other purposes. I have tried reaching out to support on social media without any response. Appreciate any...
Long hold time
I was on hold for more than an hour just now, all I wanted to do was tell a Fido customer representative since I missed my promise to pay yesterday that I was going to pay it today, I shouldn't have to wait on hold for more than an hour just to talk ...
