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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! I can not change my plan and can not log in on the app

I have not been able to change my plan by myself since June 10. In addition, I could not log in the app by myself. Currently, I use 20 GB data plan, but I am in long business trip, out of Canada, since June 12. Thus, I was about to change my plan as ...

Asulika by I'm a Participant Level 3
  • 484 Views
  • 2 replies
  • 0 likes

Resolved! Please change number of rings before voicemail

Can you please set the number of rings I receive before my wireless service goes to voicemail to 6 (30 seconds) referenced in this post: https://forums.fido.ca/t5/General-Support/Fido-Home-Phone-number-of-rings/m-p/115181 ? I tried to PM @FidoSolutio...

CaptainJussi by I'm a Participant Level 1
  • 784 Views
  • 1 replies
  • 0 likes

Misled on a promotion by Fido sales

Hello, I was offered a deal to switch over from chatr to fido and I signed up thinking it was not a short term offer. I confirmed with a chat agent that this a 'forever' deal (i have the transcript) and the salesperson who called me before I went ahe...

paul60 by I'm a Participant Level 1
  • 288 Views
  • 1 replies
  • 0 likes

No confirmation email for phone order

I ordered an iphone 12 through fido site today and still i didn't got any confirmation email. I paid 235$ as downpayment. But that amount got credited into my fido account instead of processing the payment for order. This situation is worrying me.. C...

Abhijith1 by I'm a Participant Level 1
  • 490 Views
  • 2 replies
  • 0 likes