OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! I can not change my plan and can not log in on the app
I have not been able to change my plan by myself since June 10. In addition, I could not log in the app by myself. Currently, I use 20 GB data plan, but I am in long business trip, out of Canada, since June 12. Thus, I was about to change my plan as ...
Resolved! Please change number of rings before voicemail
Can you please set the number of rings I receive before my wireless service goes to voicemail to 6 (30 seconds) referenced in this post: https://forums.fido.ca/t5/General-Support/Fido-Home-Phone-number-of-rings/m-p/115181 ? I tried to PM @FidoSolutio...
Misled on a promotion by Fido sales
Hello, I was offered a deal to switch over from chatr to fido and I signed up thinking it was not a short term offer. I confirmed with a chat agent that this a 'forever' deal (i have the transcript) and the salesperson who called me before I went ahe...
No confirmation email for phone order
I ordered an iphone 12 through fido site today and still i didn't got any confirmation email. I paid 235$ as downpayment. But that amount got credited into my fido account instead of processing the payment for order. This situation is worrying me.. C...
Credit balance on final bill
I have a negative balance on my final bill after closing account, should I not get a refund? It was pre-authorized payment.
