cancel
Showing results for 
Search instead for 
Did you mean: 

Phone

Fb11
I'm a participant level 2
I'm a participant level 2

My cell phone says on my daughter's contact that the phone is blocked by phone. Her number is not blocked in my list. 

3 REPLIES 3

Fb11
I'm a participant level 2
I'm a participant level 2

My daughter can't phone me and her phone is not on my block list

FidoSaad
Former Moderator
Former Moderator

Hey @Fb11!

 

Have you had the chance to reach out to our customer service, so we can take a closer look at the situation?

 

In the meantime. would you be able to provide us with a bit more details:

  • Are you using an Iphone or Android device?
  • Is your daughter using an Android or Iphone as well?
  • What happens when your daughter dials your number?
    • Does it ring on her end?
    • Is there an automated message that plays?
  • Is your daughter able to phone other contacts?
  • Are other contacts able to call you?

Let us know!



FidoNajat
Moderator
Moderator

Hey @Fb11! To better assist you, we would need to ask you a few additional questions. You can contact us through one of our channels and we'll be happy to help you.