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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23981 Views
  • 0 replies
  • 8 likes

Black Friday Deal for porting a number

Hi, I want to port a number from Bell and would like to know the Black Friday Offer for adding a new line (will it qualify as a new customer or exiting customer), I already have 5 active lines under one account and would like to discuss the black Fri...

spgill774455 by I'm a participant level 2
  • 594 Views
  • 1 replies
  • 0 likes

Changing plan

There is a data plan for $10 less a month and double the data I am currently getting. Can I switch to that plan even though I'm 6 months into a 2 year contract?

Joshg by I'm a participant level 1
  • 1460 Views
  • 2 replies
  • 0 likes

Customer service representative compliant

I want to file a compliant to a customer service representative whose first name is Gurminder, he stated several times "It means I'm here, So stay connected patiently.",  "and I said stay connected patiently. May I know if you received that message?"...

JWL1 by I'm a participant level 2
  • 697 Views
  • 2 replies
  • 0 likes

Fido refund hasn't been Received

How long does it takes for a refund amount to be credited to the bank account?!. My down payment for an cancelled phone order hasn't arrived yet in my bank account after 4 days. How long should I wait for to get the refund??.. 

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bibinchris by I'm a participant level 2
  • 1381 Views
  • 3 replies
  • 0 likes