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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23545 Views
  • 0 replies
  • 8 likes

cancel my phone plan

I wanna cancel my phone plan!I can't call them because I'm already back in Switzerland. I tried it through the live chat five times and nobody answers me and then I get kicked out.Please help. 

Selina5 by I'm a participant level 1
  • 495 Views
  • 2 replies
  • 0 likes

Resolved! Wrong name in Credit Bureau

 My first name was register in a Credit bureau wrong. My bank manager inquire my credit score and told me that it's wrong.Could you please verify in you systems if it's wrong and do all.the necessary corrections, if it's the case

Rdmurai by I'm a participant level 1
  • 550 Views
  • 1 replies
  • 0 likes

No real person CSR

I want to talk to a real person regarding my bill but can not find a real person. All there is a robot chat. Poor service and billing is scary. Can someone tell me how to reach a real person/ fido CSR to deal with billing?

Glady by I'm a participant level 1
  • 1458 Views
  • 6 replies
  • 1 likes

Trying to contact fraud department

I have been trying to contact the fraud department at fido and rogers, fido customer service gave me the number 1800 383 2080 i left multiple voicemails on many different extensions and on the normal line too they are not calling me back and this is ...

Inna12343 by I'm a participant level 2
  • 779 Views
  • 2 replies
  • 0 likes

Mobile data speed

LTE speeds on Fido have been getting slower over the past months (I live in a rural area north of Hamilton). Tonight I'm seeing 0.41 Mbps — this is so slow that even normal browsing is very frustrating. It feels like there are more users than the ser...

PHK by I'm a participant level 3
  • 9962 Views
  • 14 replies
  • 0 likes