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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No service in Mexico
Hello, I have a big problem with my network, a week ago I arrived in Mexico on vacation but my Fido chip does not give me a signal even though I already activate Roaming from my cell phone and it connects to the AT&T network, I do not get in or out c...
Can't receive 2FA pins through SMS
I am having this same issue as the others that's on this forum. I read through some of the similar issues here and gave it a week and still can't receive 2FA pin from a few banks etc. I tried to call the hotline several times and only to listen to th...
very bad experience being a new comer in the country
I came to Canada 4 months back . My friend here suggested me to take fido as a new connection.i have two numbers registered with fido. i had started an add on package of $5 (international calling) on one of the number to call my home town back for wh...
Fraud
I ordered a phone online via ask jack. I was offered a couple discounts and deals. My credit card was charged. Three days later I have yet to receive any confirmation. I then call and a rep confirmed my account wasn't validated. However I validated i...
Resolved! Cancelled Account. Awaiting refund for 3 months
My refund is due since October. They said I will get the refund in November. In November they said I will get it in Dec. In Dec the rep said it was sent on November to my preauthorized credit card so check with the bank. I checked my statement never ...
