Complaint

[Rajvamshi]

It’s really frustrating and ridiculous how Fido customer agents behaves. Few months ago I called in for temporary cancellation of my services for two months on phone. Yet, I was charged for those 2 months. And I called Fido agent again to ask why have you charged even though I informed you to cancel and she said the request didn’t go through and the way she responds is insane. I can't even stop paying bills cause if I don't, it would effect my credit score. 

[FidoAllan]

Hey @Rajvamshi ! 

Have you been able to have the suspension backdated to the original requested date? I invite you to contact us so we can assist you.