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I'm a participant level 3
I'm a participant level 3

Received following SMS-


We apologize for the service error we have encountered last week. To compensate our customers, we are offering you a gift of $50.00 CAD.
Get hold of it here :
*Data rates may apply.


can FIDO verify if it is legitimate.



I'm a participant level 2
I'm a participant level 2

Message not sending why


Hello Gurjinder1981,


  Welcome to the community!


  Sorry to hear you're having issues. However, could you please provide a little more information? Are you unable to send any messages or only to 7726 referenced below? Are you able to receive messages? Are you able to make/receive calls?


  In addition, what device are you using? What plan do you have?


  If your messages are MMS, do you have data enabled on your device?...


Hope to be able to provide some help 😀



Senior MVP Senior MVP
Senior MVP

Hello Amit_Choudhary,


Happy New Year and Welcome to the Community!


  Thanks for the information! Unfortunately, that message is most definitely SPAM. The providers are doing all that they can to prevent SPAM SMS. You can help by forwarding these messages to 7726 (SPAM) (see here). Once audited, it will be used to augment the SPAM filter. Unfortunately, as fast as these messages get blocked by the SPAM filter, the spammers/scammers find new ways to bypass the filter.


  A couple of tell-tale signs the the message is SPAM. Firstly, Fido won't send etransfers via email or text message link. If you are indeed provided with credit or bonuses, Fido will simply credit your account.


  In addition, if Fido does send legitimate SMS, it will come from one of their short codes, not a phone number. Admittedly, since spoofing is so wide-spread, it's possible the spammers/scammers could eventually learn to spoof those codes as well.


Hope this helps 😀