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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Poor customer service.. wasted 30 min No single voice.
I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some rea...
Call forwarding without access to the phone
I would like to forward my calls to another local phone number but my phone is malfunctioning and I can't enter the code. There is a Fido moderator (@FidoNick) that said in the forum that someone at Fido could do this manually. I tried over the chat ...
Phone has been shipped to wrong address twice
I am incredibly disappointed in the customer service with FIDO. I ordered a phone around a week ago and it arrived with scratches on the front screen. I asked for an exchange and when confirmed the address I wanted it delivered to with the customer s...
Change of community username
Please help!can you let me change my community username?
3rd Class and worst Customer service in the world ...
I have been a loyal customer since 2015. Last several weeks I have been trying to upgrade my device. But all my attempts were screwed up by FIDO online website and their customer service. Everything nowadays is password protected with 2 step verifi...
