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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Worst customer service ever
I tried to upgrade my phone. 1.after that one of agent tried to get new phone even their warehouse doen't have it. 2. I called again and then i asked about my new phone stats. What did they say? I have to wait for 2-3weeks. Why?? I order red color, a...
Complaint - activation fee
Hi,I recently opened a new fido line in retail store due to back to school promo only available in store.I couldn't complete my phone purchase online so I had no choice but to go in-store and pay the $50 activation fee. Also, during sign up the rep t...
Roaming Charges
I recently came back from a trip to Hawai'i. I checked my bill and I was charged $6.00 for using data while roaming despite having data turned off for the duration of my trip and not sending/receiving any texts or phone calls. I looked at the detaile...
Credit Limit
Hi there, Can anyone advise where i would find my assigned credit limit? I followed the articles and info on the subjact but I am unable to find my credit limit. Please help.
Credit check update for an financed phone
Does anyone know how long it would take for Fido to complete a credit check on an existing customer? I have good credit score only just found out for whatever reason Fido does not have an updated record (according to the customer service). I have to ...
