cancel
Showing results for 
Search instead for 
Did you mean: 

Double credit checks on same day

Vamshi1
I'm a participant level 1
I'm a participant level 1

Hi,

I’ve been a loyal customer of Fido for more than 3 years and I’ve had 2 credit inquiries on same day (Sepotember 25th, 2022). I only added a mobile to my existing plan. If this is something required it can happen only once, but why two credit inquiries on same day. This is not acceptable at all as it had a huge impact on my credit score. I need your help to deal with it and request you not make these errors again.

 

Thanks,

Vamshi

1 REPLY 1

FidoAnthony
Moderator
Moderator

Hey @Vamshi1,

 

We'll be happy to take a look at your account. You would have to talk to our Credit Operations Team for your request.

 

You can contact them by:

 

• dialing *732

• or calling them at 1-888-288-2106

• by clicking this link for Live Chat: :

 

https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat

 

Their Hours of Operations are:

 

• Monday to Friday: 7:00 a.m. - midnight (ET)

• Saturday: 7:30 a.m. - 9:00 p.m. (ET)

• Sunday: Closed