Double credit checks on same day

[Vamshi1]

Hi,

I’ve been a loyal customer of Fido for more than 3 years and I’ve had 2 credit inquiries on same day (Sepotember 25th, 2022). I only added a mobile to my existing plan. If this is something required it can happen only once, but why two credit inquiries on same day. This is not acceptable at all as it had a huge impact on my credit score. I need your help to deal with it and request you not make these errors again.

Thanks,

Vamshi

[FidoAnthony]

Hey @Vamshi1,

We'll be happy to take a look at your account. You would have to talk to our Credit Operations Team for your request.

You can contact them by:

• dialing *732

• or calling them at 1-888-288-2106

• by clicking this link for Live Chat: :

https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat

Their Hours of Operations are:

• Monday to Friday: 7:00 a.m. - midnight (ET)

• Saturday: 7:30 a.m. - 9:00 p.m. (ET)

• Sunday: Closed