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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Mobile Account not linked to Home Internet account
I have an existing fido home internet account. Last week I switched over my phone to Fido using the same email. My account does not show my mobile bill. I cannot view or access my mobile account without using a new email to register the account? How ...
Porting out 1 BYOD line
Would like to port out a current BYOD line to another provider and want to make sure I don't need to call Fido before I do so. Want make sure it does not affect the account I have for another line.
Pathetic Customer Service
Hello Team, I am literally tired of calling Fido to resolve the issue. I had ordered an iPhone 13, 128 GB around BlackFriday. The Loyalty and Retaintion department had promised me discount for monthly plan and discount for monthly finance of iPhone 1...
Resolved! Call and delivery wait time
Hello, So today I decided to call customer services. And waited on the line for 2Hrs 37minutes and nobody answered. I decided to hang up and call it a day. The wait time for customer service is unacceptable. I also ordered a phone on the 6th of Janua...
Express pickup support
Nov 29 th i upgraded my phone through the fido website and got the processing order email for express pickup. I havnt heard anything since no pickup notice or anything. i can provide order information in a followup
