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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24483 Views
  • 0 replies
  • 8 likes

Resolved! Roaming Kenya

Hi,I may be travelling to Nairobi, Kenya for work and am considering whether to use Fido Roam at $15/day.  I am a post-paid, monthly Fido customer.  When I look at the screenshot attached, I see there is also the "Pay per use rates" which I definitel...

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lhl1 by I'm a contributor level 1
  • 2115 Views
  • 2 replies
  • 0 likes

CFT charge

Fido charges a fee for forwarding my phone (unanswered) calls. I have a Canada-wide calling plan and my forwarded number was a local number. I also have a voicemail (calls get forwarded to voicemail if unanswered) Is this one way to make more money f...

DanSA by I'm a participant level 1
  • 2390 Views
  • 3 replies
  • 1 likes

Billing and Unable to Reach Customer Care

Hello  I am trying to contact Fido  through email. Having cleared all mobile dues, I requested on 6th April, 2023 itself to deactivate my number which was in roaming only for few hours.Despite repeated request of deactivation, whopping bills are comi...

ShubhFido by I'm a participant level 1
  • 942 Views
  • 1 replies
  • 0 likes

Resolved! Unable to remove one data top-up

What's the meaning of one time data top-up. I added 3 gb data and how can I remove it immediately as I haven't used it yet. Is there any solution to cancel one time data top-up without being charged?.

Dipesh5 by I'm a participant level 2
  • 1237 Views
  • 1 replies
  • 0 likes