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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23929 Views
  • 0 replies
  • 8 likes

Credit Check

When checking my credit score, I noticed two credit checks from "Fido Solutions" back from when I opened my first account. I understand that a check is required to provide me services, but why was there two (day after one another)? 

amalamanny by I'm a participant level 3
  • 799 Views
  • 1 replies
  • 0 likes

Resolved! Fido account suspended

My fido account got suspended but I made all my due payment however it shows my credit limit is over than basic so please let me know what I need to do. @Fido 

Received international charges with bill

Hi Fido i am seeking help here. i received a bill of $140 which is quite huge and i updated my plan and i am not sure why i received these as i believe it is a technical issue. I request to wave off $99 which is related to international calling. i wi...

muskansharma by I'm a participant level 3
  • 1549 Views
  • 5 replies
  • 0 likes

Resolved! Fido uses my minutes to receive a call.

Fido was too expensive for the plan, 60 per month for 6GB and unlimited texts with some minutes maybe 300 I don't remember so I reduced my outgoings by going to a 20-dollar plan were I buy credit from the store to top up each month.a few days ago I g...

Paulie33 by I'm a participant level 2
  • 1146 Views
  • 3 replies
  • 0 likes