Dear Fido Customer Support,
I received a call from a Fido agent in December who offered me a $39 plan with a $10 discount and an additional $10 discount. To ensure clarity, I specifically asked twice—on the same day and again the next day—whether there were any service charges. Both times, the agent assured me that I would not have to pay any additional fees.
However, in my latest bill, I was unexpectedly charged a $70 service fee. When I contacted Fido support for clarification, I was informed that this amount was charged upfront and would be credited back as a $10 discount over the next seven months.
This raises two serious concerns:
- The agent misled me by explicitly stating there would be no service charges, yet I was billed $70 upfront.
- The so-called "discount" is misleading, as it is not a true discount but rather a reimbursement for an amount I was charged initially.
I request an immediate resolution to this issue and a refund of the $70 service charge, as the charges were not transparently communicated at the time of the offer.
Looking forward to your prompt response.
