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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Frustrated with Account Name Change.
One month ago I sent my legal name change documents to Fido in person through fax at a store and also sent a follow up email to fax@fidomobile.ca like instructed by said in person worker to ensure that my documents were recieved. I then went on to wa...
Resolved! Revert back to previous plan and get removed discount
Hey, I was wondering if I can have the option to revert my plan back to previous and get the 2nd line discount. I was actually reviewing the offered plan and it didn't tell me that the existing discount would be removed if I Proceed with the recommen...
Resolved! Hide messages on the Fido app
Not sure if this is possible to do but... Is there a way to hide the messages section on the app...as for instance 90% it seems the prizes for the contests are really impractical for a lot of us...I mean right now you have the contest to win I think ...
It's hard to add the new line.
Fido posted on the website that it's easy to add a new line by doing an online Fido account to save $50 instead of going to the store. That's not true! Whenever I requested a new line online, the website displayed the sentence "your credit check was ...
Hardware Order - Terrible Customer Service with no resolution
Hello, I have had a hardware order in for the past 4 weeks which is still yet to be fulfilled. There was an initial backorder or 2 weeks, sure--no problem. Week 3 customer service is no help and says 1 more week, 100% guaranteed your device will ship...
