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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Call forwarding disable error
I am trying to turn off my call forwarding number but I am not able to turn off and it's unknown number. I tried*#21# and ##002# but again when I see my call forwarding setting it shows the number . I want to deactivate my call forwarding immediately...
Resolved! Negative balance in account
After cancelling my services I have negative balance in my account however I can't receive a check since I left Canada. How can I get the amount refunded to my credit card which was used for automatic payments?
Calling customer service problem
*611 & 18884813436 do not work. I get that number cannot be completed as dialed, please check the number and try again. Ok, so how do we call customer service now??
Resolved! App login issue with Ecosia browser
Hey. It's come to my attention that I can't log in anymore in the Fido mobile application since the login page got changed. After some testing, I found that my browser Ecosia just shows a blank page after pressing the "Login" button from the applic...
Resolved! How long after porting in can I change display name?
I recently moved two phones to Fido (wife and myself). However her name displays as mine and I'm unable to change it on the website (no option shown). My number was ported the day previous to hers. Hers was done yesterday and her number isn't shown y...
