General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

Resolved! Spam calls

Since April 2021 this number 1-855-231-8736 has been spam calling me as of the last month it is non-stop sometimes 3x a day.  Everytime I answer it immediately disconnects, I was answering the call so that whoever it was I could tell them to take my ...

Kay4881 by I'm a participant level 1
  • 3 replies

Resolved! My phone number is being used to call people

Hi,  I got a call from a private number saying they were returning my call. I hadn't called anyone in the last few days so this seems suspicious as they said my phone number had called them today.Is it possible someone got another device with my phon...

Resolved! Changing phone number

Hi, this may be a little complicate to explain. I currently have two phone plans under my account. My mother and I. My mother will soon be porting her number with a different company under her own name. So it will just be my phone number left on my a...

Katerina5 by I'm a participant level 1
  • 2 replies

Inappropriate charges in bill

Fido has been degrading its value over the last couple of years. It is my fourth year with Fido, they added charges which was a systematic error from Fido's side, and they did not adjust it. It's just a few CAD$ of conflict, but they wasted around 2 ...