General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24111 Views
  • 0 replies
  • 8 likes

Prepaid: Register a new Credit card!

Assistance required:   Impossible to manage any aspect of one's Prepaid account on fido.ca anymore. Need to register a new Credit Card, and despite name & address matching the account name, when attempting to add via the automated system (611), it tr...

MCB_52 by I'm a contributor level 2
  • 1001 Views
  • 1 replies
  • 0 likes

Minimizing Roaming Costs

Going to Europe for 25 days and don't want to pay $15 a day.  I can find wifi for data but how do you make voice calls on Fido ?

Roameo by I'm a participant level 1
  • 749 Views
  • 1 replies
  • 0 likes

Rip off

I got my phone on Dec 24 of 2022 , my service is 66.00 a month , sense Dec I have had nothing but issues with getting Fido to take my money on the first , apparently that's not even a thing , every month sense Dec I have been charged an extra 40 on t...

Calgaryapple by I'm a participant level 2
  • 1799 Views
  • 5 replies
  • 0 likes

Otp kode from my bank

I used to be able to get texts from my bank in Turkiye, but for the past little while I can't. My bank tells me there is no problem at their end - so Foido- what has caused this problem for me and how can I fix it asap? thanks

2Mehmet by I'm a participant level 2
  • 856 Views
  • 1 replies
  • 0 likes

Resolved! Difference in prices for the same plan

Why is it that my husband got an offer for the same "exclusive" plan that I was offer for $10 less.   I have been with the company for 5+ years. He has been with Fido for 5+ months.    Customer loyalty is not rewarded but punished? 

Kay2018 by I'm a participant level 2
  • 6608 Views
  • 8 replies
  • 3 likes