How do you pay a phone bill with a negative value?

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

How do you pay a phone bill with a negative value?

I recently bought a new phone and got a $60 credit for the first month. At first, my next bill was $56.50, but when I went to pay it a few days later I saw the value had changed to -$3.50. When I try to pay the bill, it will not allow me because it is a negative value. So I'm wondering, do I just do nothing and not pay? Do I just wait for the next bill and pay that?

 

Thanks in advance.

Accepted Solution

Re: How do you pay a phone bill with a negative value?

Hello @FlipCanuck,

 

That's correct you do not have to pay anything, the negative balance means you have a credit. 

Because you had a $60 credit the balance ($56.50) was deducted from the $60 which left your account with a $3.50 credit which will be deducted from your next invoice.

 

 

View solution in context
Flag this to a Moderator
Message 1 of 2
165 Views
Highlighted
Solution

Re: How do you pay a phone bill with a negative value?

Hello @FlipCanuck,

 

That's correct you do not have to pay anything, the negative balance means you have a credit. 

Because you had a $60 credit the balance ($56.50) was deducted from the $60 which left your account with a $3.50 credit which will be deducted from your next invoice.

 

 



Flag this to a Moderator
Message 2 of 2
158 Views